FAQs
1. Where do you ship?
We currently ship to customers within the United States only.
2. How much is the shipping cost?
- Orders $10 and above qualify for free standard shipping
- Orders below $10 will be charged a $8 shipping fee
Shipping costs are clearly displayed at checkout before payment.
3. How long does shipping take?
Orders are processed within 1–3 business days.
Estimated delivery time is typically 5–12 business days, depending on your location and logistics conditions.
4. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this to track your package online.
5. What payment methods do you accept?
We accept major payment methods, including credit/debit cards and other secure payment options available at checkout.
6. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at service@linivae.com.
We will do our best to assist before the order is processed or shipped.
7. What is your return policy?
We accept returns within a reasonable period after delivery. Items must be unused and in original condition.
Please contact our support team to initiate a return and receive instructions.
8. What if I receive a damaged or incorrect item?
If your item arrives damaged or incorrect, please contact us with photos and your order details. We will work to resolve the issue promptly.
9. Do you provide accurate product information?
Yes. We aim to provide clear, accurate, and truthful product descriptions, images, and specifications to comply with advertising standards and ensure transparency.
10. How can I contact customer support?
- Email: service@linivae.com
- Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (Pacific Time, excluding public holidays)
- Online Support: Available 24/7 for inquiries