Refund policy

At Linivae, we aim to provide a clear and fair return and exchange process for our customers in the United States. Please review the following policy before making a return request.

Return Eligibility

You may request a return or exchange within 30 days of delivery under the following conditions:

The item is unused and in its original condition
The item is in its original packaging
Proof of purchase (order number or receipt) is provided

Non-Returnable Items

The following items are not eligible for return or exchange:

Items that have been worn, washed, or damaged after delivery
Items returned without prior authorization
Final sale or clearance items (if applicable and clearly stated)

Return Process

To initiate a return or exchange:

Contact us at service@linivae.com with your order number and reason for return
Our support team will review your request and provide return instructions
Ship the item back according to the provided instructions
Once received and inspected, we will process your refund or exchange

Refunds

Approved refunds will be issued to the original payment method (PayPal)
Please allow 5–10 business days for the refund to be processed after approval
Shipping fees are non-refundable unless the return is due to our error (e.g., incorrect or defective item)

Exchanges

If you would like to exchange an item, please indicate your preferred replacement when contacting us. Exchanges are subject to product availability.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos and order details. We will work to resolve the issue promptly at no additional cost to you.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect
We recommend using a trackable shipping method to ensure safe return delivery